RETURN POLICY

Conditions of Sale

RETURNS

  1. Please choose carefully - refunds are not accepted for change of mind.
  2. We offer a 14-day exchange policy for items of equal value or store credit. To qualify for an exchange,  products must be in their original condition, free from damage, scratches, or signs of wear. All packaging and certificates must be returned along with a valid proof of purchase and identification. Some exclusions may apply.
  3. Claims stating goods are faulty or wrongly described must be made within 14 days of sale or such further time as is reasonable. Guarantees under the Australian Consumer Law apply to any item which is faulty, requires repair or is significantly different from the item described.
  4. No refund or exchange on sale items.
  5. You will be issued with a credit note once your returned purchase has been received, approved, and processed.

 


MADE-TO-ORDER

  1. A minimum deposit of 50% is required.
  2. No exchanges or refunds on Made-to-Order purchases.
  3. The minimum cancellation fee for a Made-to-Order purchase is 50% of the item(s) sale price and is non-refundable.

 

BESPOKE CREATION

  1. A minimum deposit of 50% is required.
  2. No exchanges or refunds on Bespoke Creations.
  3. For cancellation of Bespoke items that have been modified and designed based on your specifications, the cancellation fee will be 100% of the agreed price. 

 

Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time, resulting from shipment/delivery delays from our local and international suppliers and workshops. 

Please email info@kdor.com.au for instructions on returning your purchase via mail. You may also return your item to our Double Bay, Sydney, Australia boutique in Australia. To locate the store, click here.

If you have any questions, please do not hesitate to contact our team by telephoning +61 2 9326 1300 or by emailing info@kdor.com.au. A representative will be on hand to assist you from 9:30AM – 4.00PM Monday through Saturday AEST.